Cancel Reservation

If you need to cancel or modify your reservation, please complete the form below.

You must cancel at least one working day in advance to avoid a charge to your account.

For example:

  1. If you have a vehicle reserved for Monday at 8am, you would need to cancel by the preceding Friday at 8am to avoid a daily rate charge to your account; or
  2. If you have a vehicle reserved for Monday at 8am and the preceding Friday was a holiday, you would need to cancel by the preceding Thursday at 8am to avoid the charge. A holiday does not count as a "working day"; or
  3. If you cancel a reservation that is for more than one day, you will be charged for two days if cancelled less than 24 hours from departure.

The only exceptions would be for mechanical problems with the vehicle (causing it to be "out of service"), unsafe travel conditions caused by weather, or if the vehicle has not been returned on time by the previous driver.

Cancellation fees may apply if less than 24 hours notice given (prior to required pick-up time) or for "No Shows".

Modifying your reservation less than 24 hours in advance may result in your request being denied as a vehicle may not be available.