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Grievance Procedure

All complaints about a course should first be addressed to the instructor. If the instructor cannot resolve the issue to the satisfaction of the student, then the department head of the instructor should be contacted. A letter detailing the students concern must be mailed to the department head. The department head will investigate the issue and contact the student with their solution. If the student is not satisfied with the solution, an appeal can be made to the appropriate dean. The dean will conduct an investigation and report to the student. Again, if the student is not satisfied, an appeal can be made to the Vice President of Academic Affairs. There is no appeal of the VPAA's decision.

If a student just wishes to file a complaint about a course or instructor, they can contact the appropriate department head.

If for some reason we are not able to resolve your issue, you may file a complaint with your State. The state agencies are listed below.

Student Grievance Contact Information by State: 

Alabama

Alabama Commission on Higher Education 
www.ache.state.al.us
Phone: (334) 242-1998 * Fax: (334) 242-0268

Alaska

Alaska Commission on Postsecondary Education
http://akadvantage.alaska.gov/
Phone: (907) 465-2962 * Fax: (907) 465-5316

Arizona

Arizona State Board for Private Postsecondary Education 
Student Grievance Procedure
Phone: (602) 542-5709 * Fax: (602) 542-1253

Arkansas

Arkansas Department of Higher Education 
Student Grievance Procedure (pdf)
Phone: (501) 371-2000

California

California Bureau for Private Postsecondary Education
How to File a Complaint
Phone: (916) 431-6924 * Fax: (916) 263-1897

Colorado

Colorado Department of Higher Education 
Student Grievance Procedure
Phone: (303) 866-2723  * Fax: (303) 866-4266

Connecticut

Connecticut Board of Regents for Higher Education 
www.ctregents.org
Phone: (860) 947-1801

Delaware

Delaware Department of Education 
www.doe.k12.de.us
Phone: (302) 735-4000 * Fax: (302) 739-4654

Florida

Florida Department of Education 
Student Grievance Procedure
Phone: (850) 245-0505 * Fax: (850) 245-9667

Georgia

Georgia Nonpublic Postsecondary Education Commission
Complaint Process
Phone:  (770) 414-3300 * Fax:  (770) 414-3309

Hawaii

Hawaii Department of Commerce and Consumer Affairs
Consumer Protection
Phone: (808) 586-2630 * Fax: (808) 586-2640

Idaho

Idaho Board of Education 
Student Grievance Procedure
Phone: (208) 334-2270 * Fax: (208) 334-2632

Illinois

Illinois Board of Higher Education 
Student Grievance Procedure
Phone: (217) 782-2551 * Fax: (217) 782-8548

Indiana

Indiana Board of Proprietary Education
Student Complaint Form
Telephone: (317) 232-1320 * Fax: (317) 233-4219 

Iowa

Iowa College Student Aid Commission 
www.iowacollegeaid.gov
Phone: (515) 725-3400 * Fax: (515) 725-3401

Kansas

Board of Regents 
Student Grievance Procedure
Phone: (785) 296-4917 * Fax: (785) 296-7052

Kentucky

Kentucky Council on Postsecondary Education 
Student Grievance Procedure
Phone: (502) 573-1555  * Fax: (502) 573-1535

Louisiana

Louisiana Board of Regents 
Student Grievance Procedure
Phone: (225) 342-4253 * Fax: (225) 342-9318

Maine

Maine Department of Education 
http://www.maine.gov/doe/
Phone: (207) 624-6600 * Fax: (207) 624-6700

Maryland

Maryland Higher Education Commission 
Student Grievance Procedure (pdf)/ Student Grievance Form (pdf)
Phone: (410) 260-4500  * Fax: (800) 974-0203

Massachusetts

Massachusetts Board of Higher Education 
Student Grievance Procedure
Phone: (617) 994-6950 * Fax: (617) 727-0955

Michigan

Michigan Department of Energy, Labor & Economic Growth 
Student Grievance Procedure
Phone: (517) 373-1820 * Fax: (517) 373-2129

Minnesota

Minnesota Office of Higher Education 
Student Grievance Procedure
Phone: (651) 642-0567 * Fax: (651) 642-0675

Mississippi

Mississippi Commission on College Accreditation 
www.ihl.state.ms.us/mcca/
Phone: (601) 432-6198 * Fax: (601) 432-6225

Missouri

Missouri Department of Higher Education 
Student Grievance Procedure (pdf)
Phone: (573) 751-2361 * Fax: (573) 751-6635

Montana

Montana University System, Montana Board of Regents 
http://mus.edu/board/
Phone: (406) 444-6570

Nebraska

Nebraska Coordinating Commission for Postsecondary Education 
www.ccpe.state.ne.us/PublicDoc/CCPE/
Phone: (402) 471-2682 * (402) 471-3297

Nevada

Nevada Commission on Postsecondary Education 
Student Grievance Procedure
Phone: (702) 486-7330  * Fax: (702) 486-7340

New Hampshire

New Hampshire Postsecondary Education Commission 
Student Grievance Procedure
Phone: (603) 271-3494

New Jersey

New Jersey Commission of Higher Education 
Student Grievance Procedure
Phone: (609) 588-3226

New Mexico

New Mexico Higher Education Department 
Student Grievance Procedure
Phone: (505) 476-8400 * Fax: (505) 476-8453

New York

Office of College and University Evaluation
Filing a Complaint about College or University

North Carolina

North Carolina Community College System, Office of Proprietary School Services 
Student Grievance Procedure (pdf)
Phone: (919) 807-7146 * Fax: (919) 807-7164

North Dakota

North Dakota State Board for Career and Technical Education 
www.nd.gov/cte/
Phone: (701) 328-3180 * Fax: (701) 328-1255

Ohio

Ohio State Board of Career Colleges and Schools 
Student Grievance Procedure
Phone: (614) 466-2752 * Fax: (614) 466-2219

Oklahoma

Oklahoma State Regents for Higher Education 
www.okhighered.org
Phone: (405) 225-9100

Oklahoma Department of Education - Private and Career Schools Office 
Student Grievance Procedure
Phone: (503) 947-5600 * Fax: (503) 378-5156

Pennsylvania

Pennsylvania Department of Education, Division of Program Services 
Student Grievance Procedure
Phone: (717) 783-6137 * Fax: (717) 783-6139

Rhode Island

Rhode Island Board of Governors for Higher Education
Complaint Process (pdf)
Phone: (401) 456-6000

South Carolina

South Carolina Commission on Higher Education 
Student Grievance Procedure 
Phone: (803) 737-2260 * Fax: (803) 737-2297

South Dakota

South Dakota Board of Regents 
Student Grievance Procedure
Phone: (803) 737-2260 * Fax: (803) 737-2297

Tennessee

Tennessee Higher Education Commission 
http://www.tn.gov/thec
Phone: (615) 741-3605 * Fax: (615) 741-62307

Texas

Texas Higher Education Coordinating Board 
www.thecb.state.tx.us
Phone: (512) 427-6101

Utah

Utah Division of Consumer Protection 
Student Grievance Procedure
Phone: (801) 530-6601 * Fax: (801) 530-6001

Vermont

Vermont State Board of Education 
Vermont Agency of Education (pdf)
Phone: (802) 828-3135

Virginia

Private & Out-of-State Postsecondary Education, State Council of Higher Education for Virginia 
Student Grievance Procedure / Student Grievance Form
(804) 371-2285 * (804) 225-2604

Washington

Washington Higher Education Coordinating Board 
http://www.wsac.wa.gov/student-complaints
Phone: (360) 753-7869

Washington, D.C.

Washington DC – Education Licensure Commission 
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
Phone: (202) 442-4343 * Fax: (202) 442-4465

West Virginia

West Virginia Higher Education Policy Commission 
http://www.wvhepc.com/
Phone: (304) 558-4016

Wisconsin

Wisconsin Educational Approval Board 
http://eab.state.wi.us/
Phone: (608) 266-1996 * Fax: (608) 264-8477

Wyoming

Wyoming Department of Education 
edu.wyoming.gov
Phone: (307) 777-5712

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