Software & Technical Support
Online@JSU assists our faculty in a variety of ways. Several software and applications are supported by our office, such as the Canvas Learning Management System (LMS), Canvas Studio, and more.
Canvas Learning Management System
- Canvas Access
- Canvas Tutorials - Visit the Canvas Basics Self-Paced Training course inside Canvas. This course is linked from your Dashboard and/or be reached from the Online@JSU Canvas/Ed Tech link in the Help menu inside Canvas.
- Canvas Instructor Guide
- Canvas Quick Start Guide for Students
- Canvas Support - Use the Help link inside Canvas or choose an option from the Online@JSU Help page.
Canvas Studio
- Video creation and management solution integrated into Canvas.
- Student Guide
- Instructor Guide
Honorlock
- Online remote proctoring solution integrated into Canvas.
- Honorlock Tutorial for Faculty
- Honorlock Tutorial for Students
- Honorlock Support - Students should always contact Honorlock Support for assistance before contacting the instructor or Online@JSU
Turnitin Feedback Studio
- Plagiarism detection tool integrated into Canvas.
- See "Technical Support & Help Section" for minimum technical requirements and technical assistance.
Respondus 4.0 for Canvas
- A campus-wide license is available, which allows faculty to install this software on office and/or personal computers. Installation instructions and credentials are provided on the informational page. Login to Canvas required.
Respondus Test Bank Network
- Contains thousands of test banks for the leading textbooks in higher education.
HippoCampus and NROC
- Open Educational Resources (OER)
- Offers multimedia lessons and course materials to help with instruction, homework, and studies.
Watermark Course Evaluations & Surveys - (Formerly EvaluationKIT)
- Watermark Course Evaluations & Surveys is an end-of-semester survey tool implemented by JSU to conduct all course and instructor evaluations.
- Faculty and administrators can access the EvaluationKIT dashboard by logging into Canvas
- Contact Dr. Christopher Inman, Senior Instructional Designer, for questions at cinman@jsu.edu.
Digital Measures
- Digital Measures-Activity Insight (DM) is a secure web-based information management system designed to collect and manage faculty research, teaching, and service activities, including accomplishments and professional activities.
- Digital Measures User Guide
- Digital Measures Presentation by Dr. Hungwei Tseng
- Contact Dr. Hungwei Tseng, Senior Instructional Designer, for questions at htseng@jsu.edu
Microsoft Teams
- Microsoft Teams is the web-conferencing tool supported at Jacksonville State University.
- The Technology Support Center provides technical assistance with Teams such as account creation and administration. Online@JSU supports instructors in learning how to use Teams and how to leverage Teams in online teaching and learning.
DesignPlus for Canvas (CIDI Plus Design Tools)
- Enhances course design within Canvas by creating templates for pages, assignments, and discussions.
- Getting Started with CIDI Plus Design Tools (Part 1 -video)
- CIDI Plus Design Tools Advanced (Part 2 - video)
Choose from the following, then choose your role where applicable:
- General Technical Requirements and Recommendations
- Comprehensive Tutorials for Students
- Comprehensive Tutorials for Faculty
- Canvas
- 24/7 help resources directly from Canvas available inside the Canvas LMS in the global navigation Help menu (live chat, web form, self-help guides, and phone)
- Minimum Technical Requirements
- Mobile App (student)
- Mobile App (instructor)
- Canvas Tutorials for Instructors
- Canvas Tutorials for Students
- Canvas for Students Demo Course
- Other Canvas Related Tools
- Local Support (during normal business hours): Contact online@jsu.edu
- Studio
- Minimum Technical Requirements
- Supported File Formats
- User Guide
- Support: Contact online@jsu.edu
- Honorlock
- Support is available directly from Honorlock within the Honorlock interface in Canvas for students and faculty
- Faculty and Staff - Support and Technical Requirements
- Students - Support and Technical Requirements
- Local Support (during normal business hours): Contact online@jsu.edu
- Turnitin Feedback Studio
- Microsoft Teams
- Minimum Technical Requirements
- Teams Tutorial for Students
- Teams Tutorial for Faculty
- General Help With Teams
- Local Support (during normal business hours provided by Online@JSU or IT's Technology Support Center): Contact online@jsu.edu or techcenter@jsu.edu
- Online@JSU Office - Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Time
- Email - online@jsu.edu
- Phone - (256) 782-8172
- General JSU Technical Support - Email, MyJaxState, campus network, etc.
- Web site - Technology Support Center
- Email: support@jsu.edu
- Phone: 256-782-8324